Yet the stakes related to understanding your digital brand are high in our digitalized marketing world. Building and maintaining revenue means turning strangers into customers who know, trust, and champion your brand. Those customers do an unprecedented amount of their research now online. How sticky is your website? How does the number of Twitter followers impact your brand revenue? Does that YouTube viewer impact your sales numbers? We’ll give away the ending: it all influences your revenue. It is all a part of the customer experience journey.
The Rule of 20:
A prospect needs to hear your message at least 20 times before they’ll take action.
Each Monthly MCI Includes
- Scores: Scores are divided into an individual score for each of the buyer journey stages, which can be anywhere from 0 to 100. Then an overall score is provided, up to 100.
- Graph tracking weekly scores for an easy visual reference.
- A summary of activities affecting the score
- Summary insights into how to interpret the data and activities
- Opportunities to improve marketing efforts
- The data behind the score. Each point of data is collected weekly, and each week’s data is provided in the monthly report.
How the MCI Works
Out of fundamental branding discovery processes, and input from your senior team, we will merge competitor and internal benchmarks into an initial “Benchmark” report. The benchmark MCI will consider industry (your industry) averages when evaluating your company’s numbers. Opportunities often come out of an initial landscape review and opportunities report, which can be rolled into where we are seeing dips in the data to bring up the scores and keep your customers moving through the funnel in a respectful way.
We will then provide a report monthly, which includes weekly data.
Why Did We Develop the MCI?
Co-created by Corbae Creative and Identity³, the MCI was developed to make sense of the overwhelming amount of metrics, analytics, and data available in digital marketing. We love data. It helps us paint a picture of what is going on with marketing and outreach efforts. We found this raw data didn’t help us or our clients discover “holes” in their marketing effort. By working with a marketing analyst, we came up with a system to track the data against the buyer journey.
This helps give us valuable insight into how to highlight marketing opportunities for our clients. Do they have an awareness issue? Are viewers getting all the way through the consideration phase, but just not buying? Are customers buying, but not turning into brand advocates?